NowTech Pro | TV Mounting Homestead

Warranty Policy - NowTech Pro

Comprehensive warranty language for all services

📺 TV MOUNTING - 90-DAY INSTALLATION GUARANTEE

What We Guarantee:
Every NowTech Pro TV mounting installation is backed by our 90-day workmanship guarantee. If you experience any issues with the installation itself, we'll return to fix it at no additional charge.

What's Covered:
✅ Mount becomes loose or unstable due to installation error
✅ TV is not properly leveled
✅ Bracket hardware fails due to improper installation
✅ Mount was not properly secured to studs/wall structure
✅ Cable concealment cover comes loose (if applicable)
✅ Power Bridge outlet installation issues (Premium package)

What's NOT Covered:
❌ Damage to TV screen, electronics, or internal components
❌ Damage caused by customer, family members, or third parties
❌ Damage from moving, adjusting, or attempting to remove the TV
❌ Normal wear and tear
❌ Wall damage from building settling, moisture, or structural issues not related to installation
❌ Damage from earthquakes, hurricanes, floods, or acts of nature
❌ Issues caused by customer-supplied mounts or hardware
❌ Damage occurring after customer modifications to the installation

How to Make a Claim:

1. Contact us within 90 days of installation
2. Text photos of the issue to: 786-967-3984
3. Describe what happened and when you noticed the problem
4. We'll assess whether it's covered and schedule a free repair visit if applicable

🎬 Home Theater Installation - 90-Day Installation Guarantee

What's Covered:

Your home theater installation is backed by our 90-day workmanship guarantee. Complete media rooms, projector installations, surround sound systems, or gaming setups - if you experience any issues with our installation work, we'll return to fix it at no charge.

Covered under warranty:

✅ Mounting becomes loose or unstable (TVs, projectors, speakers, screens)

✅ Wiring or cable connection failures due to installation error

✅ Components not syncing properly due to our setup

✅ Receiver/amplifier configuration errors

✅ Remote programming issues

✅ Cable management comes loose

✅ In-wall or in-ceiling speaker installation problems

Not covered:

❌ Damage to equipment (screens, projectors, speakers, receivers, consoles)

❌ Manufacturer defects (covered by manufacturer warranties)

❌ Customer modifications after installation

❌ HDMI cable failures (normal wear, easily replaced)

❌ Customer changes settings we configured

❌ Power surges or electrical damage

❌ Streaming/internet issues from your ISP

Important Notes

Multiple components:

Home theater systems involve multiple pieces of equipment. We'll help troubleshoot to determine if an issue is installation-related (covered) or a component failure (manufacturer warranty).

Remote support available:

Many home theater issues can be diagnosed and fixed via text or phone. Contact us first before assuming you need an on-site visit.

Component warranties:

TVs, projectors, receivers, speakers, and other equipment come with their own manufacturer warranties (typically 1-2 years).

Our warranty covers the installation and setup - manufacturer warranties cover the equipment itself.

🛋️ FURNITURE ASSEMBLY - 90-DAY WORKMANSHIP GUARANTEE

What We Guarantee:
All furniture assembled by NowTech Pro is backed by our 90-day workmanship guarantee. If the furniture becomes unstable, hardware fails, or assembly-related issues occur due to our workmanship, we'll return to fix it at no charge.

What's Covered:
✅ Furniture becomes wobbly or unstable due to improper assembly
✅ Hardware was not properly tightened or installed
✅ Parts were assembled incorrectly
✅ Safety wall anchoring comes loose (if we installed it)
✅ Drawers or doors not functioning due to assembly error
✅ Missing steps in assembly process

What's NOT Covered:
❌ Damage to furniture caused by customer use or misuse
❌ Defective parts from the manufacturer (contact manufacturer for replacement)
❌ Furniture that was damaged during shipping (manufacturer issue)
❌ Normal wear and tear
❌ Furniture moved or modified after our assembly
❌ Damage from children climbing, jumping, or rough use
❌ Water damage, pet damage, or environmental damage
❌ Furniture that was incomplete or missing parts at time of assembly (we note this during service)
❌ Issues with furniture quality or design (manufacturer responsibility)

How to Make a Claim:

1. Contact us within 90 days of assembly
2. Text photos showing the issue to: 786-967-3984
3. Describe what's wrong and when you first noticed it
4. We'll determine if it's a workmanship issue and schedule a free repair if covered

Important Notes:

If parts were missing or defective at time of assembly, we document this and recommend contacting the manufacturer
We can help you get replacement parts from IKEA, Wayfair, etc. and return to complete assembly
Wall anchoring is highly recommended for tall furniture (dressers, bookshelves) to prevent tip-overs - covered under warranty if we installed it

🏠 SMART HOME INSTALLATION - 90-DAY INSTALLATION GUARANTEE

What We Guarantee:
All smart home devices installed and configured by NowTech Pro are backed by our 90-day installation guarantee. If devices fail to connect, installation hardware fails, or configuration issues occur due to our work, we'll return to fix it at no charge.

What's Covered:
✅ Device loses connection to WiFi/hub due to our configuration error
✅ Mounting hardware becomes loose or fails
✅ Device not functioning due to improper installation
✅ Wiring or power issues related to our installation
✅ App configuration errors we made
✅ Automation routines we set up stop working due to our setup error

What's NOT Covered:
❌ Device manufacturer defects or failures (covered by manufacturer warranty)
❌ WiFi network issues unrelated to our setup (router problems, ISP outages)
❌ Customer changes WiFi password and doesn't reconnect devices
❌ Software updates from manufacturer that change functionality
❌ Devices removed, moved, or modified by customer
❌ Damage from power surges, lightning, or electrical issues
❌ Subscription services expiring (Ring, Nest, etc.)
❌ Smart home platform changes (Amazon, Google discontinuing features)
❌ Customer account issues (locked out, forgot password, etc.)

How to Make a Claim:

1. Contact us within 90 days of installation
2. Describe what's not working
3. Text screenshots of error messages if applicable: 786-967-3984
4. We'll troubleshoot remotely first (often fixable via phone/text)
5. If it's an installation issue, we'll schedule a free service visit

Remote Support:
Many smart home issues can be fixed remotely via text/call:

1. Reconnecting devices to WiFi
2. Adjusting settings in apps
3. Troubleshooting automation routines
4. Walking you through app features

We'll try remote support first (saves you time!). If we need to come out due to an installation issue, it's covered.

💻 TECH SUPPORT - 30-DAY SATISFACTION GUARANTEE

What We Guarantee:
Tech support and troubleshooting services are backed by our 30-day satisfaction guarantee. If the issue we fixed recurs due to our work, or if you're not satisfied with the service, we'll make it right.

What's Covered:
✅ Issue we fixed comes back within 30 days
✅ Configuration we made stops working due to our error
✅ Device setup we completed fails within 30 days
✅ Training/walkthrough - we'll answer follow-up questions
✅ You're not satisfied with the service provided

What's NOT Covered:
❌ New/different issues unrelated to original service
❌ Software updates that change settings
❌ Customer accidentally changes settings we configured
❌ Hardware failures (device breaks, stops working)
❌ Issues caused by installing new software after our service
❌ Internet/network provider issues
❌ Account issues (forgot password, locked out, etc.)

Why Only 30 Days for Tech Support?
Tech support is different from installations because:

Technology changes rapidly (updates, new features)
User behavior affects outcomes (settings get changed)
Issues often resolve themselves (restart fixes most things)
Many issues are training/learning curve rather than technical problems

30 days gives you time to make sure everything is working smoothly while limiting our exposure to unrelated issues that pop up later.

Follow-Up Support:
Even after 30 days, we're happy to help:

Quick questions via text: Usually free!
New issues: Standard service rates apply
Repeat customers: We often offer discounts

📋 GENERAL TERMS FOR ALL WARRANTIES

Making a Claim:

1. Contact us promptly - Don't wait until day 89!
2. Provide photos/screenshots when possible
3. Describe the issue clearly - What's happening? When did it start?
4. Be honest - If you moved something, adjusted it, or your kid grabbed it, just tell us. We're more likely to help if you're upfront.

Our Response:

1. We'll respond within 24-48 hours (usually same day)
2. We'll ask clarifying questions if needed
3. If covered: We'll schedule a free service visit
4. If not covered: We'll explain why and offer a paid solution if you want

Exclusions for ALL Services:
The following are NEVER covered under any warranty:
❌ Acts of nature (hurricanes, floods, earthquakes, lightning)
❌ Intentional damage or misuse
❌ Modifications made after our service
❌ Third-party work performed after our service
❌ Issues clearly unrelated to our work
❌ Normal wear and tear over time
❌ Customer negligence or accidents

Our Promise:
We stand behind our work. If we made a mistake, we'll fix it. If there's a gray area, we'll give you the benefit of the doubt. We want you to be a happy customer and tell your neighbors about us.
But we also need to protect ourselves from unreasonable claims. This warranty strikes that balance.

Ware